What Our Delivery Service Includes   

Comfort Sleep (Barbados) offers an in-house delivery service from OUR STORE to YOUR DOOR. Delivery includes, if permissible and feasible for our two-man delivery team, a ONE-TIME PLACEMENT, within your home, business or storage area of items being delivered.

The company shall endeavour to make delivery of the goods within 24 hours of the purchase, or any day which is convenient to the customer.

It is the purchaser’s responsibility to have the home/business/storage area ready to receive the delivery. If the customer is not present to receive the delivery, a RE-DELIVERY charge will be applicable in order to make the delivery again at another date. Comfort Sleep (Barbados) does not remove or dispose of unwanted furniture or any other items.

Delivery of the goods shall be executed by the third party carrier contracted to administer the transportation of the goods to the customer’s premises.

The company may at the company’s sole discretion subcontract the performance of the delivery in whole or in part. The choice of carrier to effect delivery shall always be the company’s and the customer shall raise no requisition in relation to the same.

The Customer’s Responsibilities   

To MEASURE and ensure all delivery items will fit into the designated area and through entrances, hallways, stairways, etc. Our delivery team cannot remove doors, door jams, railings, etc. Some doorways, stairways, hallways cannot accommodate large pieces of furniture. Please make sure your home/business can accommodate your new purchase.

To clear, PRIOR to delivery team arrival, the area or room where the delivered item will be placed. The delivery team will not be responsible for any damage to any personal property not moved before delivery.

To ensure the path INSIDE (indoor furniture, rugs, lamps, artwork, breakables, etc.) and OUTSIDE (entrances, outdoor furniture, decor, toys, etc.) of the delivery address is safe and free of any obstacles.

To MOVE or DISCONNECT any furniture, electronics, televisions, computers, thermostats, lighting, appliances, plumbing, etc. (Comfort Sleep’s delivery team is not permitted to perform such tasks.)

To COVER any areas that could be damaged or soiled by the shoes of our delivery team. For safety reasons, our drivers are not permitted to remove their shoes before entering your home.

To inspect merchandise before the departure of the delivery team. Any questions or problems must be addressed BEFORE the delivery team departs from the premises. 

Be Advised   

Upon arrival, any delivery considered problematic by the delivery team, which may potentially cause damage to the merchandise and/or the customer’s property, or that jeopardises the personal safety of the delivery personnel will not be made. In this event, the items will be placed in an area deemed safe and secure by our delivery team. If no such area is available, the items will be taken back to our warehouse and it will be the customer’s responsibility to pick up the items or coordinate a third-party service to facilitate delivery. All sales of purchased items from Comfort Sleep (Barbados) are final, with exceptions to the terms mention in the RETURN CLAUSE, as per this contract. If the customer’s home/business is not accessible to the delivery team or is above the second floor without access to a furniture capable elevator/lift it will be the responsibility of the customer to provide a means of transportation from the truck to your home/business. To ensure the safety of our personnel, the Comfort Sleep (Barbados) delivery team will determine if they will make deliveries above a second floor or during hazardous weather conditions.

Comfort Sleep (Barbados) will not be held responsible for damages occurring to the furniture being delivered, furniture already within the home of the customer, entrances, handrails, interior or exterior walls, light fixtures, personal property, etc. due to furnishings being too large to navigate hallways, stairways, doors, corners, etc. or due to furniture being moved within the home at the customer’s request. We reserve the right to refuse service. 

Returns:

The customer shall carefully examine the goods upon delivery and shall notify the company of any shortages or defects reasonably discoverable upon careful examination and sign the delivery notes with the relevant damages. Such notification shall be made in writing and/or phone call must be received by the company within 8 hours, commencing from the date of delivery. In the absence of such notification within the specified time frame, the company is indemnified against all liability in respect of any defects or shortages.

Any goods which the customer believes are damaged or defective must be identified at the time of inspection and indicated to the delivery team.  All packaging MUST retained for inspection by or on behalf of the company. Returns are therefore only eligible after and upon inspection by the customer and delivery team.

Due to the nature of the product and purchase, items are not eligible for return once removed from the packaging.  Product are also not eligiblefor return if sat or slept on for sanitary reasons.

Customer who are Hyperosmia – This refers to a overwhelming sensitivity to smells – are obligated to inform the company before delivery and are therefore advised to allow the product after the removal of the packaging, to be left alone in a well ventilated area for 24-72 hours, depending on the severity of the customer hyperosmia. It is also suggested that the product should be misted with a customer preferred odor remover.

 

If the company shall be satisfied that the goods are satisfactory and are as detailed in the contract and are not damaged or defective, then this contract shall be deemed to have been fulfilled insofar as the company’s obligations under the contract are concerned.

Shipping returns

To return your product, you should mail your product to: Lot 318, Warehouse #1, Business Park, Lears, Lears, Saint Michael, Barbados.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at deliversleep@comfortsleepbarbados.com for questions related to refunds and returns.